Questions shops ask
Anything else — book a call.
Auction logins and agents
Which export agents do you work with?+
JapanCarDirect, JDM Auc and Pacific Coast JDM. Buy through someone else? Tell us who on a call.
Do I need my own agent account?+
Yes. Right Hand DMS searches through accounts you already have; it isn’t an agent and doesn’t buy cars.
Does it place bids for me?+
No. It finds, reads and prices lots. You decide every bid.
Data and security
How are my agent logins stored?+
Encrypted at rest and used only to run your own searches.
Can other shops see my data?+
No. Each account’s data is isolated from every other account.
Can I export my data?+
Your documents can be downloaded any time. For cars and costs, ask us and we’ll export them for you.
Email connections
Which mailboxes are supported?+
Fastmail, or any email over IMAP — Gmail, iCloud, Yahoo, Zoho or your own host.
Will it email my customers without asking?+
Not unless you turn on auto-send. By default customer emails wait in your Outbox until you approve them.
What does it read in my mailbox?+
Only agent replies to your sheet requests and threads linked to your hunts, cars and customers.
Documents and costs
What documents can I upload?+
Auction and agent invoices, transfers, bills of lading, broker invoices, CBP 7501, port, trucking and title receipts.
Does it estimate costs I haven’t paid yet?+
No. Costs come only from your paperwork; missing documents show as missing.
How is the exchange rate chosen?+
From the document itself; otherwise from your Wise transfer for that car, then the latest rate already on the car. If there’s none, you enter it.
What’s supported
Which vehicles?+
Any JDM vehicle listed on those agents’ auctions — cars, SUVs, vans and kei trucks.
Do you support Canada or other countries?+
US imports only for now.
Is there a mobile app?+
No separate app — the web app works on your phone.